Your Outsourced Team Ensuring Engagement Success
Innovate Your Business with MintedCX
Our team will deep dive into your current processes to understand your business, the customer experience, and the technology you're leveraging.
Through collaboration, we will craft clear objectives prioritizing efficiency enhancements, cost reduction strategies, and technological innovations ensuring an exceptional customer journey.
Customer Support
Local US Offices
We pride ourselves on our friendly expertise shared within each interaction. Clients can always count on confidence, competence, and compliance with all our agents. Agents are skilled to handle interactions across multiple engagement channels ensuring the most convenience for your customers. Many platforms we use today support compliances needed for specialized verticals and interactions. We are also open to considering new platforms adhering to specified client standards.
Tech Support
Competence Ensuring Highest Standards
Our Technical Support team is your best resource for a positive resolution. We understand expectations when products are out of commission. We use a holistic view of the customer, product, and user circumstances to provide optimal resolutions. Our methodical approach, conveyed with friendly expertise, is sure to deliver the highest quality of service and maintain desired customer satisfaction.
Customer Success
Engagement Experts When Results Matter Most
Our Customer Success team takes both proactive and reactive approaches to ensure your customer's satisfaction. These agents are trained with the perfect balance of sales and support, to ensure your customer feels understood and appreciated when tensions are highest. Whether used for retention, contract renewal, expansion sales, informing clients of outages or new releases, this team is sure to protect your bottom line and reputation.
Sales
Fix Your Client Acquisition Cost With MintedCX
Our MintedCX sales team understands the buyer's journey. We use leading intent softwares, leverage proprietary buy-cycle data, and a strategic approach with outreach to engage your prospects early in their evaluation process. We are equipped to provide you with Business Development Reps, Account Executives, or for processing more transactional orders with our PCI Compliant systems.
Professional Services
Let Our Experts Show You The Process
Our MintedCX teams are here for more than outsourcing solutions. We are your digital transformation and contact center experts! With experience in all aspects of the customer journey, interactions across all channels of engagement, and proficiency with dozens of leading technology solutions, we are your trusted resource to mint your own in-house processes.