About Us
Our Understanding Is Your Advantage
Customer satisfaction is the most distinct contributor to company growth.
Consumer expectations continue to evolve; as a result, competition ensures the complexity of product and service differentiation requiring a
more clear distinction. Today's customers engage with companies through many channels; Phone, Text, Chat, Social Media, Email and more.
Meeting the customer where they are most comfortable, providing a positive interaction, retaining the data and having the analytics which produce both repeatable and scalable processes is crucial for sustainability and growth.
MintedCX exists to ensure all your customer engagements are handled with friendly expertise. Fresh, Purposeful, Innovative, Rich. Companies are focused more than ever on their customer and employee experience. Customer success and employee success offer opportunities for stark differentiation of your brand. A holistic vision and the cohesion of tools and resources ensures highest efficiency and satisfaction for your employees, customers, and bottom line.
You Manage Metrics, Let Us Manage People
Our Minted Processes Provide Your Business The Results and Insights To Scale Operations and Improve Your Customer Experience
A Customized Approach For Each Interaction
Our Industry Specialists Speak Your Language Ensuring Familiar Interactions and Desirable Results